Free Delivery on orders over EUR 250.

Shipping & Delivery

Shipping & Delivery

We care about your order

Order processing takes 1-4 working days. After your order is processed, it will be delivered to your address in 1-7 days from shipment. Times will vary depending on where we ship to and whether there are any special conditions required by your country when receiving your shipment, such as customs, tax or other additional procedures

Delivery time

The deadline for shipping items from our stores is 1-4 working days.

In the territory of the Republic of Croatia, your order is delivered to your address within 24 hours from the moment of sending, i.e. the next working day on the mainland of Croatia, islands connected by road and on other islands according to a special schedule (table below).

Delivery time for the Republic of Slovenia is 1-2 working days from the moment of sending.

You will receive an e-mail/sms informing you of the arrival of the package on the day of making the label and on the day of delivery with the exact time interval.

Delivery time for the rest of the EU is 5-6 working days from the moment of sending.

If you are ordering within Bosnia and Herzegovina your order is delivered to your address within 24 hours from the moment of sending except Neum. 

If you are ordering within Serbia or Montenegro your order is delivered to your address within 7 days from the moment of sending.

Delivery time for America is 3-5 working days.

Those are  approximate informations obtained on the basis of our experience so far. For any additional information regarding delivery, please feel free to contact us.

 

Charges

The delivery prices are:

Croatia €4.99.

Slovenia €9.

Other areas of the European Union from €11 to 25 depending on where you order from. When entering the destination address, the system will show you the cost of delivery in your specific case.

Bosnia and Herzegovina, Montenegro and Serbia €5.

United States of America €30

FREE DELIVERY

Free delivery for orders over €250.

Customs duties

Customs duties and taxes required before delivery may be subject to additional fees, and this depends only and exclusively on the rules that your country has defined with the state of Croatia, and we cannot influence them.

NOTE: Customs destinations for shipping packages from Croatia are: Andorra,  Cyprus, Montenegro, Denmark, Gibraltar, Liechtenstein, Macedonia, Malta, Monaco, Norway, San Marino, Spain, Switzerland, Turkey, Vatican and Great Britain.

General information on delivery

GLS General Logistics Systems Croatia d.o.o makes all our deliveries in Croatia and Europian Union.

We also cooperate with DHL for sending certain deliveries.

X Exspress makes all our deliveries in Bosnia and Herzegovina.

If you order within Serbia and Montenegro, delivery  will arrive by state post.

Ensure you or someone you know is at your home or business address to receive your package.

You will need to ensure that you cover any inbound customs or tax charges if incurred when shipping to your destination. We cannot be held responsible for any delays caused by destination country customs clearance.

Please do not refuse delivery. Unfortunately, refused deliveries will incur the cost of the original delivery plus the cost of the return. Any refund made will be reduced by the total cost of shipping and returns in case of refused deliveries.

We do our best to deliver your delivery on time, but sometimes international deliveries take longer than expected.

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