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Returns & Exchanges

Returns & Exchanges

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We do  refund money if there are justified reasons for it. We will be happy to accept returns within 14 days of delivery. 

All items must be received back in their original form. Clothing must not be worn, altered, or damaged, and must be free of any stains, odors, self-tanners, pet hair, or strong odors, including deodorants and perfumes. 

First you return the item to our address. After our employees check the condition of the item and determine that it is in order, the money must be returned to your account within a period of 14 days

Also, some items, such as swimwear, are not eligible for returns or refunds.

In the event that your item is damaged or faulty, please contact us within 7 days of the delivery date, and we will be happy to process your return.

 

Termination of the contract

By law, you are entitled to withdraw from an agreement concluded on the Internet or over the phone without giving a reason within 14 days of delivery of the items. 

When can I terminate the contract without giving a reason?

You can return any product you bought from us.

Please note that, by law, you shall be held liable for any reduction in the value of the items as a consequence of handling the goods in a manner other than is necessary to familiarise yourself with the nature, properties and functionality of the items

What is the procedure for terminating the contract without giving a reason?

Please notify us of your decision to term 14 days of product delivery. The best way is to send a notification to the e-mail address: [email protected] or by calling the number: +385 91 619 33 58

Send the product to the address
O.N. INTERNATIONAL j.d.o.o.,
NIA NAVE by CatWalk,
Praška 10, 10000 Zagreb, HR.

We will return the amount you paid for the product within 14 days of the termination of the contract at the latest. We can make the payment in accordance with the law after you return the product to us. The customer bears the costs related to the return of the product.

Contacts

We will be happy to answer all questions related to the termination of the contract. Send questions to: [email protected] or call us at: +385 91 619 33 58.

Items on sale

Sale items cannot be returned or exchanged.

Any other special action that includes a discount of any kind will be defined separately and will be subject to clearly defined rules of purchase, exchange, refund, etc.

Late returns

We cannot accept returns after 14 days of receipt, and anything you send us after 14 days can be returned to you.

In the case of a justified complaint, we shall bear the costs associated with the return of the items. In any other case, the costs are borne by the buyer.

Please contact us before making any returns.

Replacement

You can replace an article that does not suit you within 7 days for an article in the same amount or with an additional fee (if the replacement article is more expensive). 

Please contact us for anything you are interested in regarding the exchange in one of the ways listed in the contact section. 

In the case of a justified complaint, we shall bear the costs associated with the excgange of the items. In any other case, the costs are borne by the buyer.

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